Shipping, Returns and Refunds
We always aim at delivering your order as soon as possible. Normally orders of items in stock are processed and shipped within 1-2 business days from Order Confirmation and can be expected to be delivered in 1-4 business days within Belgium and 2-15 business days on International orders. You will be notified by mail and receive a tracking code when your order has been shipped out.
Delivery times are estimates only and particularly during high season (e.g. Christmas, Black Friday and other sales/campaigns) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to most countries but may not ship to certain countries. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the European Union. You are asked to inspect delivered items upon delivery and report any deviations found as stated under our Return & Refund Policy. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
We partner with the local Belgian carrier Bpost and their international affiliates, all of which take sustainability very seriously. We aim to only use partners that comply with our own values, throughout the complete supply chain.
APPLICABLE SHIPPING RATES
Free shipping within Belgium, the Netherlands, Germany, France & Luxemburg for orders totalling more than €50.
Standard €5.5 shipping fee for orders within Belgium and the Netherlands <€50.
Standard €7 shipping fee for orders within Germany and France <€50.
Free shipping within EU for orders totalling more than €125.
Free international shipping for orders totalling more than €200.
For orders outside of the specified zones that do not make the thresholds, shipping costs for your specific destination will be calculated at check-out.
Rates are calculated and added to outstanding amount at checkout.
REFUNDS & RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please specifically take into account that we cannot accept returns on consumable goods such as our Sleep Tea Blends or Sleep Mists unless they are unopened and sealed.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.